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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-11-2012
My Device: Blackberry Torch 9800
My Carrier: At&t

BalckBerry Torch 9800 Turning Off

Hello, I own a Blackberry Torch 9800. This phone is on AT&T service. My problem is that my phone keeps turning off - with no prompt or warning. Usually i'll do a battery pull, wait around 10 minutes, and reinsert. After this it works again for a short period before turning off again. Any suggestions on fixing this would be greatly appreciated. Thank you!

Guru III
Posts: 32,246
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BalckBerry Torch 9800 Turning Off

What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.

there might ba an update you can try if it is old


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New Member
Posts: 1
Registered: ‎05-14-2012
My Device: Torch 9800
My Carrier: AT&T

Re: BalckBerry Torch 9800 Turning Off

I am having the same problem with my phone, could it be a problem with the battery that it keeps coming lose? I called the insurance claim office and they want me to buy a new phone. 

New Contributor
Posts: 3
Registered: ‎04-03-2008
My Device: Not Specified

Re: BalckBerry Torch 9800 Turning Off

I peeled the sticker at the bottom right corner that you use to turn on/off the phone.  I cleaned it out and the phone stopped turning on and off.  I heard some of these Torch models had the stickers made in Mexico and maybe it has something about the defective stickers?