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12-28-2012 05:54 PM
Hi I have got curve 9320 and have downloaded mobile banking app I am able to llog into it but after putting in all debit card details too complete registration I keep getting error message unknown error 4000 spoke to bank support and they said not a problem with app but with the phone . Can anyone help please ?? I originally posted this on 15th Dec 2012 and still haven't had any luck fixing it been on to bank tried searching on app support , just wondered if anyone else had same problems , the app worked fine on older curve 8520 no probs.
12-28-2012 05:59 PM
I see the previous thread:
Whats the name of the app?
12-28-2012 06:13 PM
With the registration, can you try using a WiFi connection only?
12-28-2012 06:16 PM - edited 12-28-2012 06:22 PM
I'm reading the reviews on
and others are getting that error too.
I think the vendor needs to address this. I'm not sure why they said its the phone.
12-28-2012 06:23 PM
Have tried that but still get same error, the app vendor RBS keep saying its a problem with the phone but I really don't understand that , worked perfectly fine with older model of phone .
12-28-2012 06:38 PM
What you can do is a software reload to see if that will help:
I can't guarantee this will work though. Maybe if there is an updated version of software for your phone, it could help.
Its a lot to do for one app, but I don't know what else to suggest.
12-28-2012 06:45 PM
I know the feeling. My banking app didn't work on one of my phones so I know how frustrating this can be. Keep us posted. I wish I had more suggestions.
12-29-2012 01:38 AM
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