Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
Contributor
Posts: 25
Registered: ‎07-09-2011
My Device: Blackberry Passport
My Carrier: T-Mobile
Accepted Solution

Battery Change

I have had my Blackberry 9800 for almost 2 years now. The battery has begun to drain really quickly. I won't even be using it and it will die in about 6 hours.

 

I have closed all other applications and I am trying to start my phone in safe mode...with no luck at the moment.  I have purchased a new battery, from Amazon as I cannot find the battery for my phone anywhere else.

 

My question is should I skip the safe mode and put the new battery in? If so, is there a certain amount of time I need to charge it or just until it says it's finished charging?.

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Battery Change

[ Edited ]

You can skip the Safe Mode and just put the new battery right in the phone and start it in Normal Mode. Once the battery is in, plug the phone in to charge until it shows a full charge but make sure that's at least 15 minutes; any less than that and you should just leave it plugged in for a few minutes extra. You can use the phone while it's plugged in.

 

You got two years from your former battery which is about what one can expect from a smartphone battery, so any issues you were having with quick drainage were to be expected.

 

 

Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Contributor
Posts: 25
Registered: ‎07-09-2011
My Device: Blackberry Passport
My Carrier: T-Mobile

Re: Battery Change

Thank you for your help