09-27-2013 09:12 AM
Ive been using a Cureve 9300 over over 2 yrs and have been facing issues with the CS-2 battery. Since it was time I replaced the battery due to poor backup, I replaced the battery. However, I noticed that the battery drains on reaching 50% charge during usage. I have updated the device software to check if this was the cause and also had the battery replaced. However the problem persists. I have performed the following functions:
1. Updated the Software
2. Replaced the Battery
Pl let me know if there is anything else that I could do to fix this issue.
09-27-2013 12:07 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!