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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-10-2013
My Device: non-BlackBerry user
My Carrier: Undisclosed

Battery Warranty

I have a Black Berry Torch that is less then a year old that isn't holding a charge. I've talked to my carrier and they have determined that it is definitely a defective battery. They no longer have a program in place to replace batteries and directed me to the manufacturer. I cannot find anywhere on your site that tells me how to go about this. What do I need to do?

Hall of Famer III
Posts: 58,775
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Battery Warranty

Hi and Welcome to the Community!

Actually, sorry to tell you, but this forum is not a channel for formal communications with BlackBerry -- it is a user-to-user community.

Further sorry to tell you, but BlackBerry services no end user issues directly at all, including warranty. All support starts with the carriers, the original place of purchase, or authorized service centers -- it varies by region and issue.

Consequently, the place to service your warranty request related to your battery is the place from which you obtained it. If that is you carrier, then whoever you spoke to mis-directed you as they hold that front line responsibility. The only way for end users to receive any formal support from BlackBerry is via escalation, which is what your carrier should have done (rather than, as I fear, simply fobbing you off without proper instructions).

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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