Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-16-2012
My Device: Torch 9800
My Carrier: Virgan

Battery dies during calls.


My battery dies when I make calls.  Also my battery will randomly drop from 80% to 5% in a few seconds.  Its getting to the point where I am unable to use my phone unless it is constently pluged in.

Please help

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Battery dies during calls.

Hi there,

Every time I've seen this issue, it's due to a faulty battery, typically one that was exposed to excess heat. My recommendation would be to try a new battery and my guess is that you should be all set again.

I hope that info helps!

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!