05-29-2013 05:56 AM
I have recently done a couple of updates on my phone and since doing so I have noticed that every morning my phone is completely dead and will not switch on. There is charge in my phone when i switch it off at night but it is completely gone by the morning. Do i need a new battery or could it be due to the updates i have done?
05-29-2013 12:29 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then it could indeed be your battery...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Otherwise, it could indeed be the updates you did, and you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!