02-14-2013 11:08 PM
IM having a problem with my blackberry bold 9700 battery, it never gets yellow or red and never gets me notification about low battery, the phone just dies. The battery is 40 or 50 % and dies, I have tried 3 different batteries and the problem still the same, I have tried to reinstall device software and desktop manager does not show any software available, it does not even show the ¨other versions¨ option. so i cant even change my device software.
Please any advices for me.....
02-15-2013 10:34 AM
Hi and Welcome to the Community!
I cannot tell if you have exactly followed these recommendations, so...
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Please note carefully that "new" and "known good" are not necessarily the same thing...while rare, a new battery certainly can be defective. The best test is to find someone with an identical BB that does not have these problems...trade batteries and see what happens.
You also might attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
I have tried to reinstall device software and desktop manager does not show any software available, it does not even show the ¨other versions¨ option. so i cant even change my device software.
As for that...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!