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New Contributor
Posts: 2
Registered: ‎10-26-2012
My Device: Torch 8910
My Carrier: Vodafone

Battery indicator doesn't work?

Hello,

 

My girlfriend has a problem with her blackberry torch. Last night her phone felled out of her bed (20cm.). Well, there wasn't any weird behavior. WASN'T! Because after a few hours her phone displayed "Your battery is low and your phone will turn off", but the indicator in the right corner said it was charged for 60%!

 

After rebooting and a factory reset nothing changed. Sometimes it works for a few minutes, and then it shut down again.

 

What's wrong?

Gino

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Posts: 94,231
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery indicator doesn't work?

You've already done a factory reset? Why?

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Battery indicator doesn't work?

[ Edited ]

Hi and welcome to the forums!

 

A hard reset of the Blackberry is a battery pull. A factory reset is very involved.

So did you do a hard reset?

 

Was her device on a charger when it fell?

 

I had a Storm 9550 that started having the same symptoms you describe.

I finally found that I had cracked the battery without damage to the device.

I'd suggest pulling the battery and inspecting it closely for any cracking in the case. and make sure the contacts are clean. Inspect the inside of the device and make sure the battery is seated correctly. Check both  the media card and the SIM make sure they are seated correctly as well.

 

See if you can reboot the device using the safe mode. Only core services will load so the device is a stable as possible. If you can get there you want to run the device self test.

The procedure are attached below, let us know how it goes.

Thanks,

 

Bifocals


KB17877 How to start a BlackBerry smartphone in Safe Mode

KB16037 Using the Self Test application on the BlackBerry smartphone

KB02141How to reset a BlackBerry smartphone

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Battery indicator doesn't work?

DANG! I type way to slow
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 2
Registered: ‎10-26-2012
My Device: Torch 8910
My Carrier: Vodafone

Re: Battery indicator doesn't work?

we did a factory reset because there were a lot of **** apps on it.

 

i will try it this evening. Smiley Wink thnx