05-17-2012 03:24 PM
One of my colleague and I have some problem with the battery life since 4 or 5 days. After 6 or 7 hours without call or extra activity, the battery is empty. We don't know why. We have something like 8 Bold 9700 in the company and only two have this behaviour since 4 or 5 days.
I have updated the system with the latest version, but no changes.
If you have an idea or a solution, you are welcome
05-17-2012 09:36 PM
How old are the two phones that are giving you problems? Typically, a smartphone battery will last you a good two years. Anything beyond that is a grace period. I only ask because the Bold 9700 has been around for a while and I suspect that the Li-Ion batteries in these two are past their prime.
I hope that sheds some light on the situation.
05-20-2012 04:36 AM
Thank for your help,
It's more than two years, I don't know exactly. But it is strange that the problem appears the same day for both mobile. And suddenly less than 6 hours. I suspect a new software but I don't know how to know what has been downloaded and when.
Have you got an idea or a tools to do that?
05-25-2012 03:15 AM
05-25-2012 03:41 AM
Thaks for your help
i have switched my battery with one of my colleague. The problem is independant of the battery. My battery is good.
So two possibilities:
BB configuration or software that run and uses too much battery
BB hardware issue