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BlackBerry® OS Smartphones

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Contributor
Posts: 11
Registered: ‎07-22-2010
My Device: blackberry curve 8900
My Carrier: t-mobile

Battery red slash

So i bought a new battery for my phone and it won't turn on yet but it shows a screen  with a battery icon and a red slash through it. It had been charging for like 3 hours and still hasnt turned on. Is that normal considering the battery was completely dead?

Retired
Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Battery red slash

Hello,

 

The battery should be at least powering on the BlackBerry smartphone after that charge time. I would maybe try a different outlet. It might be an issue with the battery itself. What happened to the last battery was it able to be charged fine by the BlackBerry smartphone.

 

Thank you


-DrP


 


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Visitor
Posts: 1
Registered: ‎09-11-2010
My Device: Bold 9700
My Carrier: Bharati Airtel

Re: Battery red slash

i have same problem but nothing is working

Highlighted
Retired
Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Battery red slash

Hello,

 

Have you tried a different charging source? Perhaps a defective battery. In this case i would recommend contacting your wireless service provider to see what options are available to you.

 

Thank you


-DrP


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!