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New Contributor
Posts: 7
Registered: ‎08-14-2012
My Device: torch 9800
My Carrier: o2

Battery won't charge.

My battery completly died and I forgot to recharge it for 2-3 days, I tried to recharge the phone and instead of the usual blackberry loading bar.. A big battery sign showed with a lightening bolt (presuming it was charging) with around 5 charging strips. I've left it for a few days on charge, not one of the bars have charged up and it's a new battery that I bought. I just want my phone to charge but its taking forever. What do I do?
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Battery won't charge.



These batteries do not like to be fully discharged. Doing so can damage them, including rendering them useless. And this can happen with full discharge of a new or old battery...they just do not like that condition. Such is the state of current battery technology in our world.

But, to test, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "known good" are not necessarily synonymous.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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