Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎06-26-2011
My Device: Curve 3G
My Carrier: O2

Battery wont hold charge

Ever since RIM went down and i have installed OS6, my blackberry curve 9300 isnt not holding charge.

The battery indicator will get to about halfway with little help and then the phone blacks out. Its starting to do it more frequently, it even did it when it was on charge, please help me??

Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Battery wont hold charge

Hello guffman999,


In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/kqMaD3

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3

Thank you





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 8
Registered: ‎03-13-2012
My Device: Blackberry - Bold 9700
My Carrier: Telus

Re: Battery wont hold charge

It might just be a coincidence that your Blackberry battery reached the end of its life span around the same time as you upgraded. The most important tip for making sure your Blackberry can hold a charge is to have a spare battery. Since new ones cost $81.99, I would reccommend buying a used one online, preferably Ebay, where the seller has listed the item with a 7-day money back guarantee. Here's the link to a good one for $40.00: (note: i'm not sure if this is the one that will fit your phone though)