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New Contributor
Posts: 2
Registered: ‎01-29-2012
My Device: Blackberry bold 9930
My Carrier: Tmobile

Bbm features not working on unlocked phone

Hi! I just recently got an unlocked verizon blackberry bold 9930. I can receive calls and texts, but I cannot connect to bbm or the Internet. My plan has blackberry features included and already have talked I my providers custome service and it's not a network problem with tmobile. Please help!!!!
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Bbm features not working on unlocked phone

Did tmobile send the service books to the phone?  wait a sec.  I thought tmobile is gsm and verizon is cdma.  That could be an issue.  Did you let tmobile know its an unlocked verizon device?  I'm thinking what options you have available.  Are you getting a 3g connection?

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New Contributor
Posts: 2
Registered: ‎01-29-2012
My Device: Blackberry bold 9930
My Carrier: Tmobile

Re: Bbm features not working on unlocked phone

I'm not a technical person at all, but when I did call tmobile and told them I had an unlocked Verizon phone they said my plan was up to date and they tried every option on their end. Right now I'm getting "edge". It works fine for calls and texts.
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Bbm features not working on unlocked phone

See this thread:

http://supportforums.blackberry.com/t5/BlackBerry-Torch/Serivice-on-my-9850/m-p/1532437/highlight/fa...

I think this applies to you too, but will ask around.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bbm features not working on unlocked phone

You're gonna hate using the the 9930 on Tmobile US, you'll never get 3G speeds, or Tmobile's 4G.

 

But, to make it work, you'll need to follow the directions in this thread, the initial post, for the workaround.

http://www.blackberryforums.com/general-9500-series-discussion-storm/180267-unlocked-storm-t-t-mobil...



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New Contributor
Posts: 4
Registered: ‎05-28-2013
My Device: 9930
My Carrier: verizon

Re: Bbm features not working on unlocked phone

Smiley Sadhhhhhhhhhhhhhhhhhhhhhhhhhhhhhelp my bbm not working because it says it needs a activation if any body can tell me how to fix it pleas tell me

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Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bbm features not working on unlocked phone

Please stop duplicating posts. Your post from yesterday has been answered.

 

http://supportforums.blackberry.com/t5/BlackBerry-Bold/Blackberry-Messenger-not-working-Help-Needed-...



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code