07-19-2013 11:09 AM
Basically i keep on reinstalling my bbm and everytime i open the bbm it says 'starting bbm' and then 'setting up bbm' and then just stays on there , and when i close it and open it back on it just goes blue with nothing written on it ! help!
07-19-2013 01:40 PM
Welcome to BlackBerry Support Forums
How long you're having this problem and have you been ever able to use BBM in your device ?
Do you have an active BlackBerry Data Plan / BIS from your Carrier or mobile service provider ?
07-19-2013 05:55 PM
07-20-2013 02:49 PM
My friend bough this last may and she was on contract, yesterday she got of it and she sold it to me , she wiped the phone and I downloaded bbm and like I said when I opened it , it just froze when it said 'setting up bbm' nd no I am on PAYG but I have no credit and it wouldn't make a difference if I did
Please call or Contact your present Carrier and be sure you have an active BlackBerry Data Plan on PAYG account, It will solve your issue with BBM .