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New Contributor
Posts: 2
Registered: ‎06-22-2013
My Device: BB 9360
My Carrier: what is this

Big Issue in MY new BB 9360

Your are not eligible to start my post with sir Bcoz I expend all my pockit Money 17000 INR in your BB 9360 it shoz me a lot of porblem .
Issue one - camera not working
Error - could not start the camera plz close other appliction
My experiance - its working without Flash when I restart I capture only one or two pics and after its showz same error
Issue Two - battry backup is very low
Issue three - GPS not working
Issue four - Your service center in agra (sanjay place) is look like a horse stable
They are not looking for the GOOd quality so plz as soon as if posble from your side to contact via mail or a post so should rply to me
Regards
SUNNY GAUR
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Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Big Issue in MY new BB 9360

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.

 

BSCF User Comm.JPG



So, your escalation path is not here, in these forums. Rather, it is through your service center or original place of purchase...even if they may have a poor reputation. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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