Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎09-02-2012
My Device: Blackberry Bold 9700
My Carrier: Ufone
Accepted Solution

Blacberry Bold 9700 wont turn on or charge

my blackeberry bold had very low battery last night and i put it on charging before going to sleep when i woke up i saw it was off and it wont turn on again....maybe the charger's wire had been pulled and it discharged. now wehn i insert the battery into it the red light turns on for 60 seconds and then goes off....my phone wont charge or turn on.

Hall of Famer III
Posts: 57,537
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blacberry Bold 9700 wont turn on or charge

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎04-13-2013
My Device: bold 9700
My Carrier: movistar

Re: Blacberry Bold 9700 wont turn on or charge

After the 5th and 6th step, what should I do?
Hall of Famer III
Posts: 57,537
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blacberry Bold 9700 wont turn on or charge

If that process has not resulted in getting your BB to start up, you move on to the second half of that post...the battery-swap test.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎04-13-2013
My Device: bold 9700
My Carrier: movistar

Re: Blacberry Bold 9700 wont turn on or charge

The kick start does not working...it remains same result..nothing happen..by the way..thank you very much for your advice..
Highlighted
Hall of Famer III
Posts: 57,537
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blacberry Bold 9700 wont turn on or charge


asyraf_syn wrote:
The kick start does not working...it remains same result..nothing happen

Yeah...I understood that...did you understand that your next step is the second test sequence in that post? You've not mentioned it at all, so I just want to be sure that there remains a recommendation that, as far as I can tell, you've not yet attempted.


asyraf_syn wrote:
by the way..thank you very much for your advice..

You are welcome.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................