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Contributor
Posts: 32
Registered: ‎07-06-2010
My Device: BB Bold 9000
Accepted Solution

Black Berry ID - forgot password

[ Edited ]

I'm trying to install Black Berry Protect on my BB9000 and therefore I need my BlackBerry ID.

I can't remember the password and when I click the 'Forgot password?' button I get a message "The BlackBerry ID service is temporarily unavailable. This is already for a few days.

Is there a workaround?

 

Peterr

Forums Veteran I
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset
My Carrier: Rogers

Re: Black Berry ID - forgot password

Hiya!

 Have you tried from the website?

www.blackberry.com/blackberryid

see if you can reset it there.

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New Member
Posts: 1
Registered: ‎05-13-2012
My Device: curve 8520
My Carrier: vodacom

Re: Black Berry ID - forgot password

My fiance signed up her black berry protect she got email to verify , but its expired and she can't remember her password or security question can you email her how to fix this
New Member
Posts: 1
Registered: ‎05-09-2013
My Device: BB 8520
My Carrier: Movistar

Re: Black Berry ID - forgot password


grantmnel wrote:
My fiance signed up her black berry protect she got email to verify , but its expired and she can't remember her password or security question can you email her how to fix this

I'm looking for a solution for the same problem. Did you receive anyone?

I'll appreciate if you help me. I need the password recuperation to use the BB Phone

Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Black Berry ID - forgot password

Hi and Welcome to the Community!

 

Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

 

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.

 


 

However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

 

  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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