04-03-2013 07:41 PM
i was just wondering my lock button and/ or phone does not work properly. When i click the lock button at the top of my phone to have it in standby mode, it goes blank for only a few seconds and then it comes back on automatically. Ive tried everything a new BB owner could do but cannot fix it my self PLEASE HELP!!!!!!!!!!!
04-11-2013 09:34 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo