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New Contributor
Posts: 4
Registered: ‎01-03-2012
My Device: Curve 8530
My Carrier: MTS
Accepted Solution

Black screen, white screen & reload software 507

This is my first post ever on a forum so please be gentle,

 

I have a Blackberry Curve 8530.  Several months ago, during daily use, the screen would all of a sudden go black.  A battery pull would solve this problem for a while.  Eventually this became more frequent.  Symptoms progressed (it seemed that if I set the phone down too quickly it would reset) Finally, the phone would turn on, then go immediately to a white screen where it was undetectable by my computer.  I contacted my service provider and they said the phone was toast and (amazingly enough) gave me a free loaner to use for the duration of my contract (all info transfered via an old backup, so nothing was lost) After my new phone was working I left my Curve plugged in at my office.  Yesterday as I was leaving I looked at the phone again, and the screen was white and telling me to reload software 507.  I plugged it into my computer to begin the process and to my surprise the computer all of a sudden detected the phone and successfully upgraded the software.  All looked great, I got past the password stage, and was just going to begin reloading my information when the screen faded to blank again.  I still have the free loaner phone, so it's not a big deal, but it's bugging me as to what the problem could be.  As of right now the computer can no longer detect the phone again.

 

Thank you for reading my long post.  Any help that can be provided would be greatly appreciated!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Black screen, white screen & reload software 507

Sounds like the software is corrupt on that phone and a reload of the device software is necessary.  At least you have use of a loaner phone in the meantime!

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New Contributor
Posts: 4
Registered: ‎01-03-2012
My Device: Curve 8530
My Carrier: MTS

Re: Black screen, white screen & reload software 507

Thank you for the quick reply!

 

I will look that up and give it a shot.  I'm not too sure how to do that when the computer can't detect the phone, but hopefully I can figure that out. 

 

I'll update when I have some results.

 

Thanks again!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Black screen, white screen & reload software 507

If by luck you can do a battery pull and try

 

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

for a software reload.  No guarantees since the computer can't pick up the phone on a consistent basis.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 4
Registered: ‎01-03-2012
My Device: Curve 8530
My Carrier: MTS

Re: Black screen, white screen & reload software 507

Initially this would not work for me as the computer would not recognize the phone despite numerous battery pulls.  I decided to leave the phone plugged in over night and see what it was doing the next morning.  When I got back to work the next morning the screen was white again and saying i needed to reload software 507.  At this point it was able to be recognized by my computer.  I then followed your steps for software reloading and to my surprise the phone didn't die during the software reloading steps.  It went straight through until the operation was complete.  When that was done I did a battery pull as advised.  The progress bar stopped 2/3 of the way across and would not go any further.  I pulled the battery again and the same result occured although after a few minutes the screen faded to white again and the phone was completely unresponsive.  I decided to leave it plugged into the wall over night.  The next day was the phone was in the same state, however when I got to work this morning (after doing nothing to it yesterday) the phone seems to be working 100%!  I have access to all the pictures and video on the memory card, and everything!  I can't explain why it took so long to shake out the cobwebs, but after 3 hours it's still working!  

 

Thank you very much!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Black screen, white screen & reload software 507

Excellent!  Highly recommend you install and use blackberry protect.  If that phone crashes, you'll at least have a backup of your data.  Also, use the desktop manager to make a full backup too.

 

http://us.blackberry.com/apps-software/protect/

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 4
Registered: ‎01-03-2012
My Device: Curve 8530
My Carrier: MTS

Re: Black screen, white screen & reload software 507

I will do that thank you!