08-29-2013 01:32 PM
I have brought a BlackBerry 8100 recently from the internet, I noticed I keep on getting asked to input a password to unlock the device, I have tired to disable this on the security setting menu but there is a red padlock next to it. Can anyone please help me with this? Many thank in advance.
08-29-2013 02:52 PM - edited 08-29-2013 02:52 PM
Hi and Welcome to the Community!
Since this is a used BB, you may have other challenges...refer:
If the seller did not properly conduct their required steps (and, from what you have reported, I would deduce that they indeed have NOT done so), then you will be unable to use this BB for full BB-proprietary services on any carrier. If the prior carrier did not release the BB PIN from their BIS system, then no other carrier can create a BIS account for the device. Further, the prior carrier will normally only accept a release request from their actual account holder...which will not be you, and you might not even be able to fully determine what carrier is holding the BB PIN locked to their BIS system.
The inability to remove that padlock can normally be caused by one of two things:
Good luck and let us know!