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BlackBerry® OS Smartphones

Posts: 16
Registered: ‎06-12-2013
My Device: blackberry 9320
My Carrier: globe telecommunications

BlackBerry 9320 Curve

Similar problem encountered with the other BlackBerry 9320 Users. My handset automatically shuts off even if my battery is full. Seems that this is a common problem with BlackBerry users. Is this a handset/battery factory defect or OS incompatibility. How can I resolve this concern?
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BlackBerry 9320 Curve

Hi jrcalara,


I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...


KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...




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