Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 4
Registered: ‎06-24-2013
My Device: 9320
My Carrier: vodafone

BlackBerry 9320 Restarting Again And Again !!!!

bought blackberry 9320 in august 2012...and since past few months m experiencing restart problems...m using whatsapp..or listng music or anythn phone gets restrtd ...jst checked out the authorised bb service centre 2 days back..they took 540rs for software issue..acc to them dis restrt problem belongs to software issue..but even after formatting and everythn my phone is gettin restrtd...have u got any solution to this? Smiley Sad

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry 9320 Restarting Again And Again !!!!

Hi and Welcome to the Community!

Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎06-24-2013
My Device: 9320
My Carrier: vodafone

Re: BlackBerry 9320 Restarting Again And Again !!!!

isnt there any easy solution to this...?? authorised bb centres can they do dis for me?

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry 9320 Restarting Again And Again !!!!


Chintan37 wrote:

isnt there any easy solution to this...?? 


Given the limited description you gave of your issue, I provided you with several methods to attempt...I've no idea which will work for you.


Chintan37 wrote:

authorised bb centres can they do dis for me?


Since I don't work for them, I've no idea what they will be willing to do for you.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎06-08-2015
My Device: BB CURVE 9320
My Carrier: BSNL

Re: BlackBerry 9320 Restarting Again And Again !!!!

[ Edited ]

the problem is persiist in my balckberry curve 9320 in september 2013 and again same thing is going on after one year the blackberry phone is restarting at 10 min gap .

 

this iannoying me .

 

BB representative please do needful for same as i have try follwoing :

 

software updation

delete all other application

restore factory setting etc.

 

but problem persist till now, hence request to resolve the same

 

Looking forward for the cooperation as WE have make the blackberry tryst remain in heart but this type thing causing it fading and vanishing.

 

AMAN KONARK MODI

{REMOVED}

 

Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry 9320 Restarting Again And Again !!!!


konarkuit wrote:

the problem is persiist in my balckberry curve 9320 in september 2013 and again same thing is going on after one year the blackberry phone is restarting at 10 min gap .

 

this iannoying me .

 

BB representative please do needful for same as i have try follwoing :

 

software updation

delete all other application

restore factory setting etc.

 

but problem persist till now, hence request to resolve the same

 

Looking forward for the cooperation as WE have make the blackberry tryst remain in heart but this type thing causing it fading and vanishing.

 

AMAN KONARK MODI

{REMOVED}

 

Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use


Hello,

 

Please refer to post 2 above...it lists a great deal more things to attempt than you have listed...until you try those and report back with specific results, there's not much more we can offer.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎06-08-2015
My Device: BB CURVE 9320
My Carrier: BSNL

Re: BlackBerry 9320 Restarting Again And Again !!!!

I have try al those in post 2 but not working , hence request to balckberry to resolve the problem, as this is showing some marketing type trick of blackberry which is not so fare.

 

keep in mind this recall balckbeery phone which are not good and replace them with new one or good one.

 

as  this will have negative impact on sales of the balackberry

 

looking forward,

 

regards,

 

aman konark modi

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry 9320 Restarting Again And Again !!!!


konarkuit wrote:

I have try al those in post 2 but not working


Given the extent of details in post 2 above, "not working" is impossible to understand. There are a great many things there, and how each worked or didn't work would be very useful to understanding your issue. Indeed, there is a process in there that would help you diagnose if perhaps the issue is hardware...and if it is, there is nothing anyone at an internet distance can do for you.


konarkuit wrote:

hence request to balckberry to resolve the problem, as this is showing some marketing type trick of blackberry which is not so fare.

 

keep in mind this recall balckbeery phone which are not good and replace them with new one or good one.

 

as  this will have negative impact on sales of the balackberry


Where did you make that request? If you feel you, by posting in this forum, have made a formal request to BB for any support, then you are sadly mistaken. Refer:

If you require formal support, then you must follow your contractually required formal support channel. That is the only channel by which you can receive any support from BB, but you must follow that path and be properly escalated from your formal support entity.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................