10-27-2013 05:14 PM
My Blackberry curve 9320 was fully charged last night when I went to bed but when I woke up it was dead. I picked it up to check the time and It was quite warm (even though it was not near a heat source). I tried to turn it on but nothing happened. I plugged it into the charger and the light came on, the blackberry boot up screen came on and then it went blank. Nothing happened. I left it for several hours but still nothing. What can I do???????
10-27-2013 06:54 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!