07-22-2012 01:43 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
03-26-2013 11:29 PM
hi there! my phone was acting really weird yesterday. i couldn't open my mentions in twitter so i had to to a hard reset on my device. when the reset didnt work i tried quickpull, i also deleted the twitter app and reinstalled it after. still had to do a hard reset after though because uninstalling and stuff didnt work. everything was fine after so many hard resets. so yeah.
my phone was working fine around 7 this morning, was able to use it for my alarm and text but when i checked again around 9, it now showed jvm error 545. i tried removing the battery, didnt work. i googled and it said i had to update my os or or was prolly a software glitch. now im facing a new problem since it prompts me to enter my password to unlock the device. i cant unlock my device cause it wouldnt accept any of the passwords i gave, i tried my pin, my blackberry id password but nothing. i have 4/10 password attempts left and i really dont know what to do anymore.
this something to do with my twitter problems from the other day? please please please, i need your help. what should i do? how do i fix this? my unit is bb curve 9360. thanks a lot! appreciate your help!
03-27-2013 09:27 AM
now im facing a new problem since it prompts me to enter my password to unlock the device. i cant unlock my device cause it wouldnt accept any of the passwords i gave, i tried my pin, my blackberry id password but nothing. i have 4/10 password attempts left and i really dont know what to do anymore.
Technically speaking, none of those other passwords are correct. The device lock password is unique, not connected to anything else. It is user-created, and cannot be overridden by anything. It is the password you created to secure your BB data from "prying eyes" in the event it is lost or stolen. Only that password can unlock the BB...there is no way around that.
Is there a chance that you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard? For instance, if your password is
and you enter
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result.