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06-11-2012 09:07 PM
Solved! Go to Solution.
06-11-2012 11:33 PM - edited 06-11-2012 11:35 PM
Hi and welcome to the forums!
The reset to factory command will completely remove all software from the device.
You will have to reinstall the device OS you will be able the password keeper option to reinstall it. It will be a fresh install and will not have any password information stored.
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
"Warning: The following procedures will delete all data on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see the product documentation for the relevant BlackBerry smartphone model."
06-12-2012 02:05 AM
06-12-2012 02:09 AM
06-20-2012 04:28 AM
Look at the 2nd reply of Bifocals.