05-07-2013 09:43 AM
I am having problems logging in to BB App World to check for software updates. Using a 9650 on BES. Data connections seem OK (sending/recieving email, phone calls, web sites all works. WiFi is turned off, so data is via Verizon 3G)
In App world, when going to "My World" I am presented with a login screen, username is pre-filled and correct, and I enter my password and it is rejected.
Same thing occurs in "My Account" if I try to go to the content filter options.
However, I can log in sucessfully on my PC using the web-based storefront, and log in to the payment options in App World "My Account" on my handset.
05-07-2013 02:44 PM
05-20-2013 04:25 PM
By rejected, it just came back for a new password (at one point incrementing a count of failed attempts), and after the first couple of times, I verified the userid and password using the web-based login and turned off the password masking (the ***) to be certain I was not mistyping it.
As far as succeeding before, although the screen had a different look (BBAW had recently been updated) I have logged in there many times.
Anyhow, the problem must have been at the server end, because today it "just worked" albeit very slowly. Hopefully it sticks.
05-20-2013 04:32 PM