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New Contributor
Posts: 2
Registered: ‎05-07-2013
My Device: Blackberry 9650
My Carrier: Verizon

BlackBerry App World Login Problems

Hi,

I am having problems logging in to BB App World to check for software updates.  Using a 9650 on BES. Data connections seem OK (sending/recieving email, phone calls, web sites all works.  WiFi is turned off, so data is via Verizon 3G)

 

In App world, when going to "My World" I am presented with a login screen, username is pre-filled and correct, and I enter my password and it is rejected.

 

Same thing occurs in "My Account" if I try to go to the content filter options.

 

However, I can log in sucessfully on my PC using the web-based storefront, and log in to the payment options in App World "My Account" on my handset.

 

Thanks,

Chris

 

Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry App World Login Problems

Hi and Welcome to the Community!

Can you provide the exact error messages presented when you try? From "rejected", it's impossible to tell...

Also, have you checked with your BES admin to be sure that they are not restricting this in any way on the device?

Further, have you ever succeeded in logging in this way before? If so, what perhaps has changed since?

Further still, is there a mixture of numbers, letters, and/or symbols in your password? If so, are you 100% certain these are being entered correctly on the device itself?

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎05-07-2013
My Device: Blackberry 9650
My Carrier: Verizon

Re: BlackBerry App World Login Problems

By rejected, it just came back for a new password (at one point incrementing a count of failed attempts), and after the first couple of times, I verified the userid and password using the web-based login and turned off the password masking (the ***) to be certain I was not mistyping it.

 

As far as succeeding before, although the screen had a different look (BBAW had recently been updated) I have logged in there many times.

 

Anyhow, the problem must have been at the server end, because today it "just worked" albeit very slowly.  Hopefully it sticks.

 

Highlighted
Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry App World Login Problems

Hopefully so...good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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