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New Contributor
Posts: 4
Registered: ‎12-17-2012
My Device: Bold 9000
My Carrier: -

BlackBerry Bold 9000 - screen turns While while charging

I own a blackberry 9000, while charging through mains or through USB, the screen turns white and nothing happens, 

 

 

can any body help on this? 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BlackBerry Bold 9000 - screen turns While while charging

Hi deepeshagarwal

 

 

Welcome to BlackBerry Support Forums.

 

 

Is it a new device or an Old one,Have you tried a Battery Pull while it is connected to the charger ? If not then please try it like this device POWERED ON remove the battery wait a min. then reinsert it back.

 

 

Prince 

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New Contributor
Posts: 4
Registered: ‎12-17-2012
My Device: Bold 9000
My Carrier: -

Re: BlackBerry Bold 9000 - screen turns While while charging

prince2012 This is a 4 year old cell phone. i'vent tried tjhis, will try this out and will reply back

 

New Contributor
Posts: 4
Registered: ‎12-17-2012
My Device: Bold 9000
My Carrier: -

Re: BlackBerry Bold 9000 - screen turns While while charging

it doesnt work for me. Put the cell on charging, removed the battery and then after a minute, replaced. nothing happened.

 

Cell tries to reboot, but then nothing is displayed.  

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: BlackBerry Bold 9000 - screen turns While while charging


deepeshagarwal wrote:

it doesnt work for me. Put the cell on charging, removed the battery and then after a minute, replaced. nothing happened.

 

Cell tries to reboot, but then nothing is displayed.  


Try updating/reinstalling device OS.

tanzim                                                                                  
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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BlackBerry Bold 9000 - screen turns While while charging

 


deepeshagarwal wrote :

 

it doesnt work for me. Put the cell on charging, removed the battery and then after a minute, replaced. nothing happened.

 

Cell tries to reboot, but then nothing is displayed.  

 


 

Hi deepeshagarwal

 

                                    when you mentioned that it a 4 yrs old device I also doubt that a Battery pull will able to fix the problem. There are a few things you can try as Tanzim also stated yes reinstaling the Device Software might help in resolving the issue but before that if possible please arrange a good fully charged BlackBerry battery and then test it over your device it will let you know if the problem is because of the battery or the device itself.Sometime this problem occur because of a weak Battery.

 

And if you Reload your device Software use a Good fully charged battery and then Reload the OS using Loader .exe . For further Instructions check this Knowledge Base :

 

KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

 

Please try it and let us know of your progress.

 

 

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New Contributor
Posts: 4
Registered: ‎12-17-2012
My Device: Bold 9000
My Carrier: -

Re: BlackBerry Bold 9000 - screen turns While while charging

i even tried with the good charged battery. the OS loads, perfectly, but as soon as it is connected to mains for charging, it agains turned white.

 

Yes, will certainly try Tans advice, and urs... will get back with further informations.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BlackBerry Bold 9000 - screen turns While while charging

Hi deepeshagarwal

 

 

                                      Please Reload your Device OS and hope for the best.Post back with your progress.

 

 

Good Luck.

                                     

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