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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-29-2012
My Device: BlackBerry Bold 9700
My Carrier: Bell Mobility
Accepted Solution

BlackBerry Bold 9700 and Genuine BlackBerry Batteries not being Recognized

With all of the Problems I have had with my Blackberry Bold 9700, which are still ongoing and have never been resolved; this will be that last Blackberry Product that I will ever Buy.

"R. I.M. / BLACKBERRY / BAKA / BELL" are just large Corporations that love to take your money, and then if there is a Problem; DENIAL, DENIAL,DENIAL; just like the Customer is always wrong.

The Battery Recognition Problems with  the BlackBerry Bold 9700, are well documented on the Internet. ( And Yes My Battery is a Genuine BlackBerry Battery)

Three times my 9700 went in for Service, due to the Fact it would not Charge from dead, but would show a Battery Symbol with an X through it, and three times I was given a Loaner.

Each time I was told it was a Battery problem and to buy a new Battery, and yes they had thoroughly checked out my Phone, and supposedly upgraded my Firmware.

Bell replaced the Battery and SIM CHIP as well, and the same B.S.

Each time that it happened I lost all of my Data, Contact Lists, Pictures; enough to drive a Person Crazy.

The Phone works fine as long as you do not let it drop below about I/4 Charge, then no go.

In one instance I waited for the Loaner and kept both Phones for three days swapping the Loaner Battery out with My Battery and Vice Versa, just to prove it was not my Battery , but a Problem with My Phone.

I even took the Loaner Phone Battery out and switched it with My Battery; No Problems with my Phone at all; proving to me that it was my 9700 that was not recognizing my Battery when it was Discharged below a certain level.

The Loaner Phone had no Problems Charging My Dead Battery at all, and ran Beautifully; in Fact, if I put my Discharged Battery in someone else's Blackberry, it will Charge right up.

BAKA, could not explain why this was happening and all I could do was Buy a New Battery, even though I informed them that Bell had already changed both My Battery and SIM Chip. ( Bell could no longer Help me)

So what I do now is make sure to Charge my Battery any time it falls below I/2 Charge.

So, in December when My Contract is Up with Bell, and my Extended Warranty is over with BAKA, then it is BYE-BYE to "R. I.M. / BLACKBERRY / BAKA / BELL".

I bought this BlackBerry 9700 Bold, because I wanted to Support a Canadian Company, and this is My Reward.

What a Frustratingly Horrible place to put a Dedicated Canadian Customer.


Another Unsatisfied & Unhappy BlackBerry Bold 9700 Customer
The Iceman
Trusted Contributor
Posts: 114
Registered: ‎08-23-2009
My Device: Pearl 8100 -> Bold 9000 -> Bold 9780 -> Bold 9930 -> Bold 9780 -> Bold 9900 -> Q10
My Carrier: Fido Canada

Re: BlackBerry Bold 9700 and Genuine BlackBerry Batteries not being Recognized

It sounds like it is time to walk into bell and request a replacement on the grounds that the battery charge and monitoring IC is malfunctioning.

Remember, There is never a stupid question, just stupid answers.

("If any advice that was offered by me helped, Please click on the Thumbs up on the post or click Accept as Solution. Thanks and it was nice to help you out ")