Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎06-25-2013
My Device: Blackberry Bold 9700
My Carrier: Etisalat

BlackBerry Bold 9700 freezes and restarts when making and receiving calls

Hi,

 

Can anyone help me with my phone? My BlackBerry Bold 9700 freezes and restarts whenever I try to make calls and also when I am receiving calls. Everytime I try to make a call, I am hearing a beep on the other side of the line and then the phone would hang up and red LED of the phone lights up then it will reboot. The same goes when someone is calling me. I already tried to remove and put back the battery, the memory card and I have also done security wipe on my phone but the problem still persists. 

 

Would appeciate if you can help me with this. Thanks.

New Contributor
Posts: 3
Registered: ‎06-25-2013
My Device: Blackberry Bold 9700
My Carrier: Etisalat

Re: BlackBerry Bold 9700 freezes and restarts when making and receiving calls

BTW, I have had an LCD replacement on my phone lately. Do you think it may be related to the problem?Thanks again.

New Contributor
Posts: 3
Registered: ‎06-25-2013
My Device: Blackberry Bold 9700
My Carrier: Etisalat

Re: BlackBerry Bold 9700 freezes and restarts when making and receiving calls

OS version is 6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)