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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-17-2013
My Device: BlackBerry Bold 9770
My Carrier: Rogers

BlackBerry Bold 9700 has a mind of its own

My BlackBerry Bold seems to have a mind of its own.  I keep getting menus popping up when I'm trying to use the keyboard.  I also have the screen constantly going to the Switch Applications Screen.  The phone functions but all these things popping up make me crazy!!  It's like things are bouncing around even when I'm not touching any keys.  I've tried saving my data and wiping the phone and reloading but nothing changed.  Any help in fixing the problem would be much appreciated.






Hall of Famer III
Posts: 58,757
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BlackBerry Bold 9700 has a mind of its own

Hi and Welcome to the Community!


What you describe is often caused by moisture intrusion...if that's at all possible, then


Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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