04-01-2013 02:29 AM
Like many of other users, my 9790 also keeps on restarting and also is seems battery indicator provides the actual picture as sometimes it turn red 15 min after full charge and when restarts its around 85% to 90%. it heats up occasionally too.
i have tried most of the rectification methods provided on different website but nothing seems to correct the issue
my os is updated andi have also change my battery, but in vain i have tried to stick some thick paper so keep the battery intact with the pins but also it didn't work.
i am totally love with this phone, so can you provide a better solution so i could be stuck with the phone and the company. as my work is getting effected due to this problem or i would be force to change to some other smart phone.
04-03-2013 03:45 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You did a lot of troubleshooting already, it does sound like a hardware related error. I would suggest contacting your network service provider for repair options.
Let me know if you have any more questions.
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