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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-17-2013
My Device: BlackBerry Bold 9790
My Carrier: Koodo

BlackBerry Bold 9790-New password not recognized

Hey BlackBerry Support


I am having difficulty with my blackberry bold 9790. I just installed the blackberry desktop software and it kept asking me for my password, which I don't recall. (I have had the phone for a while, but just downloaded the BB software). I tried to check for the password on my blackberry phone, but had no luck in retrieving it.


So I selected the option, reset password, which I did from my laptop, and after my first attempt at resetting the password, I still couldn't access it. (neither phone nor desktop). As a result, I reset the password again and it is still not working.


I now only have ONE last password attempt on my BB cell with this warning "Last Attempt. Information will be erased on failure!"


What do I do?



Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BlackBerry Bold 9790-New password not recognized

Hey VieiraFlyTrap,

Welcome to the BlackBerry® Support Community Forums.


Please review the following article that covers the BlackBerry Desktop software or the BlackBerry smartphone does not accept the correct BlackBerry smartphone password:



I hope this helps.




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