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New Contributor
Posts: 5
Registered: ‎10-06-2013
My Device: blackberry Bold 9790
My Carrier: Safaricom

BlackBerry Bold 9790 rebooting itself

My blackberry bold 9790 keeps on repeatedly rebooting itself, i tried performing the clean reload using the blackberry desktop software and even booting it into the safe mode & there is still no change so what can i do? kindly advice

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BlackBerry Bold 9790 rebooting itself

Hi Kamishna and welcome to the BlackBerry Support Community Forums!

 

What version of BlackBerry device software do you currently have installed on your BlackBerry smartphone?

 

Thanks!

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 5
Registered: ‎10-06-2013
My Device: blackberry Bold 9790
My Carrier: Safaricom

Re: BlackBerry Bold 9790 rebooting itself

[ Edited ]

my current os is 7.1 (the latest version) was able to fix the issue of restarting but now it has develop a new issues, it keeps on restarting when i answer or make calls but when i tried answering or making calls using a headset it doesnt restart, i rplaced the battery with a brand new one but the problem still exists so what could be the issue kindly advice

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BlackBerry Bold 9790 rebooting itself

To better assist, I will need the full version, 7.1.x.x.  This will help me determine if any software updates are available.

 

Thanks.

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Highlighted
New Contributor
Posts: 5
Registered: ‎10-06-2013
My Device: blackberry Bold 9790
My Carrier: Safaricom

Re: BlackBerry Bold 9790 rebooting itself

BlackBerry® 9790
The OS is: 7.1 Bundle 2039 (v7.1.0.714, Platform 9.16.0.158)
New Contributor
Posts: 5
Registered: ‎10-06-2013
My Device: blackberry Bold 9790
My Carrier: Safaricom

Re: BlackBerry Bold 9790 rebooting itself

BlackBerry® 9790
The OS is: 7.1 Bundle 2039 (v7.1.0.714, Platform 9.16.0.158)
Contributor
Posts: 35
Registered: ‎03-03-2013
My Device: Q10
My Carrier: Celcom

Re: BlackBerry Bold 9790 rebooting itself

I'm also having the same issue on 7.0 bundle 2356 it usually happens when using facebook app and will keep reooting once connected to data.

 

 

Contributor
Posts: 35
Registered: ‎03-03-2013
My Device: Q10
My Carrier: Celcom

Re: BlackBerry Bold 9790 rebooting itself

after awhile, I accidentally figured that something is wrong with my microSD slot. When I take out my microSD, it did not reboot for almost a day now.

New Contributor
Posts: 9
Registered: ‎04-15-2015
My Device: Bold 9930
My Carrier: Movistar Mexico

Re: BlackBerry Bold 9790 rebooting itself

have you tried to reset to factory settings on desktop software?

Contributor
Posts: 35
Registered: ‎03-03-2013
My Device: Q10
My Carrier: Celcom

Re: BlackBerry Bold 9790 rebooting itself

no but I did update it twice to latest 7.0 and then to latest 7.1 OS. But that still did not resolve it until I decide to use my microSD card on my other phone.