11-01-2013 03:51 PM
A week or two ago I was using my blackberry 9790 as I normally would for messaging.... whislt using the deviced the egg timer symbol appeared, It then suddenly shut off... It was fine until this happened and rarely shut off like this.
I tried the usual reset, battery in and out and also tried many other chargers and methods that have been reported on this forum... I took the phone in today and using a special charger showed that the batttery was charging and using another battery did not work either.. As it will not even turn on I am unable to connect to the computer thus meaning i unable to use the blackberry software to reset..
are there any methods of reloading the OS or troubleshooting for my problem.. I would really like a reply as im borrowing this phone of a freind... many thanks
11-01-2013 04:14 PM
Sounds like device is dead. I don't know if bad SIM or bad media card could throw these symptoms, but testing without them to see of the device will start would be a try.
Did the device suffer a drop or liquid exposure? If so that would probably be the explanation.
11-01-2013 05:39 PM