08-12-2014 04:09 PM
I have serious problems with my balckberry bold 9900 model.
When I turn on my device, it shuts off by itself within 3 seconds.
I have discussed this issue with blackberry support centre. They told me to upgrade or reinstall OS.
Hence, I tried to upgrade OS with blackberry desktop manager (BDM). To do that, I connected my blackberry to my computer with USB connection, but it lost connection within 3 seconds. My computer CANNOT able to connect with my blackberry. Also, I have tried with 4 different computers to check whether my blackberry cannot pair with my computer. But all 4 computers had failed, so I concluded there is a problme with my blackberry.
Also, I have tried to use AppLoader.exe file to connect my blackberry with my computer, but it lost its connection within 3 seconds, so I couldn't upgrade my OS.
So, Please provide a solution to fix this problem. I need to know how to connect my blackberry with my computer not losing their connection, so I can upgrade OS at leaset.
08-12-2014 10:45 PM
Hi and Welcome to the Community!
From what you describe, it sounds like you have a battery problem...which, as you have discovered, no amount of software or OS attempts can be of any use.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
08-14-2014 11:09 AM
I am not still able to turn my device on. What it does is it just show me a red light for few seconds and do nothing.
Is there any other solution for turning on my device?
08-14-2014 11:18 AM