06-11-2013 08:41 PM
Purchased a Jawbone Icon earpiece and this was after using a Plantronic earpiece. The initial problem was the Blackberry would constatly disconnect from the call. I thought the Jawbone would resolve this, now a call comes in and the Jawbone tells me who it is and I answer the call then the Blackberry disconnects and the person on the other end is still talking but I cannot hear. This is not a problem only with Jawbone because the same thing happened with the Plantronic.
I upgraded the firmware to 7.1 Bundle 2435
06-17-2013 11:50 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Have you always had this issue since you owned the BlackBerry Bold 9900 smartphone? I would suggest removing all the saved Bluetooth connections and then try to only the Jawbone and then test. Do you also have 3rd party applications installed?
I look forward to your reply.
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06-18-2013 04:52 PM
I tried it and it is the same. I could be on the phone and will get disconnected while the person is still talking. The only apps I have are SplashID and a teamviewr chat app.