11-26-2012 02:01 PM
Welcome to the BlackBerry® Support Community Forums.
This may be a hardware issue with your screen but I would first suggest try doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
11-26-2012 05:56 PM
Mine is also doing the same thing since the last software update, but I get the feeling that was a coincidence. The bottom half of the screen is black/blank but the touch feature still works on that half.
Does anyone off hand know what the warranty is on these phones?