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New Contributor
Posts: 2
Registered: ‎11-30-2008
My Device: Not Specified

BlackBerry Bold connection problems



I have a customer with a BB Bold.
It's a very nice device but there seems to be a problem with connectivity.

When my customer is making a phone call, the connection sometimes cuts off.
It seems like it only happens when changing to another antenna. (mobile network) 


Does anyone know a solution to fix this?



Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: BlackBerry Bold connection problems

[ Edited ]

Does it happen even the coverage is 100% ?


Such situations may happen in areas where is not good coverage, like in buildings, subways, etc

Message Edited by tbilisoft on 12-03-2008 12:50 PM
New Contributor
Posts: 2
Registered: ‎11-30-2008
My Device: Not Specified

Re: BlackBerry Bold connection problems

I don't think it's a coverage problem because it's not my customer's first BlackBerry.

Don't know if there is already a fw update but will try to check that first.

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: BlackBerry Bold connection problems

If you can, change the device and try with another one if they have the same problem.
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.