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Contributor
Posts: 25
Registered: ‎09-11-2009
My Device: BlackBerry Q10
My Carrier: Optus

BlackBerry Bold - separate notifiers on email accounts !

I moved from a BlackBerry Curbe to a BlackBerry Bold recently, and am having trouble setting up separate notifiers/tones for each email account.  Works fine for sms texts etx and anything else on the phone.  However, when I establish a specific notifier tone for one email account, it automatically changes the other email account notifier tones to the same one !!  Is there something I'm missing, or is this normal for the Bold ?  I find it useful to have separate sounds/notifiers for each email account and rather liked that feature !
Forums Advisor III
Posts: 1,069
Registered: ‎04-12-2009
My Device: Samsung Galaxy S II SkyRocket (yes, Android)
My Carrier: AT&T

Re: BlackBerry Bold - separate notifiers on email accounts !

I did that for my two e-mail accounts. What was it that you tried? Which OS version?
Contributor
Posts: 25
Registered: ‎09-11-2009
My Device: BlackBerry Q10
My Carrier: Optus

Re: BlackBerry Bold - separate notifiers on email accounts !

I have a BlackBerry Bold 9000 - email accounts are on Windows XP platform - any solutions ?
Forums Advisor III
Posts: 1,069
Registered: ‎04-12-2009
My Device: Samsung Galaxy S II SkyRocket (yes, Android)
My Carrier: AT&T

Re: BlackBerry Bold - separate notifiers on email accounts !

I meant which BlackBerry OS version. Probably something like 4.6.0.167.

 

I have a Bold 9000, running Vista 64 on my desktop, but the handheld version is lots more relevant than the desktop OS.

Contributor
Posts: 25
Registered: ‎09-11-2009
My Device: BlackBerry Q10
My Carrier: Optus

Re: BlackBerry Bold - separate notifiers on email accounts !

Hi - OS version is 4.0.0.206

 

 

I am hoping I don't have to do a software upgrade for such a simple problem ?

Forums Advisor III
Posts: 1,069
Registered: ‎04-12-2009
My Device: Samsung Galaxy S II SkyRocket (yes, Android)
My Carrier: AT&T

Re: BlackBerry Bold - separate notifiers on email accounts !

Did you mis-type? I didn't know the Bold ever came with 4.0.0.x. If it is 4.6.0.206, I would expect it to work.

 

No matter. When I go to edit a profile, I have two entries for messages, one for each e-mail address. I have them set to different tones. If your OS doesn't allow that, then an OS upgrade will resolve your problem.

 

Whether you decide to upgrade or not is up to you (of course).

Contributor
Posts: 25
Registered: ‎09-11-2009
My Device: BlackBerry Q10
My Carrier: Optus

Re: BlackBerry Bold - separate notifiers on email accounts !

Hi

 

Think I was looking at the wrong data - that was the platform data.

 

Version in Options shows as 4.6.0.247

 

How does that sound ?

Forums Advisor III
Posts: 1,069
Registered: ‎04-12-2009
My Device: Samsung Galaxy S II SkyRocket (yes, Android)
My Carrier: AT&T

Re: BlackBerry Bold - separate notifiers on email accounts !

Well, here's how (where) I set my notifications to two different ones (in case you tried it in a different manner, and that is what makes the difference):

Open the Profiles. Either click on the speaker icon on the home page, or go to Options, Profiles.

Scroll to the profile you want to use (change), then hit the menu key and select Edit.

You should then see two "Messages" entries (or more if you have more than two e-mail addresses).

Change the ringtone there, for each.

 

Does that work? If not, then have you reset recently (remove the battery while the power is on)?

 

That's all I can think of.