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New Contributor
Posts: 9
Registered: ‎08-12-2011
My Device: Bold 9700
My Carrier: Tekobel

BlackBerry Bold9700 Wi-Fi Problem

[ Edited ]

Hi,

I bought a new BlackBerry Bold 9700.

I'm so happy for it but i've got a problem.

 

I cannot enter websites via wi-fi. I can connect the wi-fi but i'cant enter websites.

 

Sometimes it's working and enter websites.

 

I open BB Browser and one single-sided row blinking at the right top corner of the screen.

When i try enter website via browser it says to me like "server not found".

 

And i've installed facebook and twitter application to my phone. In the same way it's working sometimes.

I searched this subject but i could'nt find anything about that.

 

I tried my phone with other modems. It's same.


Please inform me as soon as possible..

Thanks.

I want to think that.
New Contributor
Posts: 9
Registered: ‎08-12-2011
My Device: Bold 9700
My Carrier: Tekobel

Re: BlackBerry Bold9700 Wi-Fi Problem

How can i solve this problem ?

 

Inform me as soon as possible please.
Thank You.

I want to think that.
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BlackBerry Bold9700 Wi-Fi Problem

From your homescreen go to Manage Conections and make sure your Data Services are set to On.  Next, make sure you  have a proper BlackBerry data plan with your carrier.  Even when surfing with Wi-Fi, your SIM card has to have a proper BlackBerry data plan in order to use Wi-Fi.

 

 

Let us know if that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Contributor
Posts: 42
Registered: ‎12-10-2010
My Device: Not Specified

Re: BlackBerry Bold9700 Wi-Fi Problem

You could try using another browser called Opera Mini. You would have to install via your PC though as I doubt you would be able to access the site using your mobile browser given your current predicament Smiley Happy
New Contributor
Posts: 9
Registered: ‎08-12-2011
My Device: Bold 9700
My Carrier: Tekobel

Re: BlackBerry Bold9700 Wi-Fi Problem

I haven't got a BlackBerry data plan..
Is it must have a bb data plan for surfing via Wi-Fi ?
I can enter websites sometimes. But sometimes Smiley Happy

@Ivrpllad

I tried Opera Mini. But it's same...


I want to think that.
Regular Contributor
Posts: 50
Registered: ‎05-19-2011
My Device: BlackBerry Bold 9700
My Carrier: Mobily

Re: BlackBerry Bold9700 Wi-Fi Problem

As it is my understanding that using WiFi, it is doesn't related to BlackBerry Data Plan, if you have BlackBerry Services BIS that's fine if not that's also fine because without it, you can use WIFI.

 

For example, I was using the Wi-Fi without having the Data plan, and that was working excellent.

 

Make hard reset and after that you may get rid of this problem.

 

 

New Contributor
Posts: 9
Registered: ‎08-12-2011
My Device: Bold 9700
My Carrier: Tekobel

Re: BlackBerry Bold9700 Wi-Fi Problem

I wiped my BlackBerry. But it's same now. Pfff how can i solve this problem. I don't know.. :/
I want to think that.
Regular Contributor
Posts: 50
Registered: ‎05-19-2011
My Device: BlackBerry Bold 9700
My Carrier: Mobily

Re: BlackBerry Bold9700 Wi-Fi Problem

Dear,

As this issue is becoming critical and instead of wiped, you need to make hard reset.

Just let me know which windows you are using in your PC, then I will send you the setting to make your phone hard reset.

 

 

New Contributor
Posts: 9
Registered: ‎08-12-2011
My Device: Bold 9700
My Carrier: Tekobel

Re: BlackBerry Bold9700 Wi-Fi Problem

I'm using windows 7. How can we make hard reset ?

I want to think that.
Regular Contributor
Posts: 50
Registered: ‎05-19-2011
My Device: BlackBerry Bold 9700
My Carrier: Mobily

Re: BlackBerry Bold9700 Wi-Fi Problem

That great.

 

Follow the following steps:

 

On a 32-bit Windows XP to Windows 7 operating system (OS), complete the following steps:

  1. Connect the smartphone to the computer.
  2. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista® and Windows® 7, right-click and run as Administrator.)
  3. Type cd C:\Program Files\Common Files\Research In Motion\Apploader and press ENTER.
  4. Type loader.exe /resettofactory and press ENTER.

Note: For steps to perform this function within the BlackBerry® Desktop Software's graphical interface, see KB27243

 

On a 64-bit Windows XP or Windows 7 OS, complete the following steps:

  1. Connect the smartphone to the computer.
  2. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista and Windows 7, right-click and run as Administrator.)
  3. Type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader and press ENTER.
  4. Type loader.exe /resettofactory and press ENTER.

Note: For steps to perform this function within the BlackBerry Desktop Software's graphical interface, see KB27243

Note: BlackBerry® Desktop Software 4.7 to 6.0 must be installed on the computer. The BlackBerry smartphone must be running BlackBerry® Device Software 4.3 to 6.0.



Do the above with peacefully, calm and relax way, read carefully and apply.

 

Don't forget to inform us about the result.

 

Enjoy..................