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New Contributor
Posts: 7
Registered: ‎08-25-2012
My Device: BlackBerry Torch 9810
My Carrier: Rogers

BlackBerry Company Phone Number?

Hello. anyone got the phone number of blacberry? for technical support

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Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry Company Phone Number?

Hello!

RIM provides zero front line support to end users, even including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user. So, to reach RIM, you must start with you formal support provider and receive escalation from them. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase (which would have stipulated the support model to which all parties are contractually bound). If you wish to investigate that, you can review it here:

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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