04-25-2013 01:48 PM
Hello, i'm having troubles with my phone and i was wondering if anyone had answers. It started off with my a key only working sometimes. Yesterday it stopped working completely and my phone started to freeze up. Then the scroll on the main menu and interent stopped working. I can still scroll on my home screen and texts though. Today, when i turned it off to see if that worked, it would'nt turn back on until i took the battery out and back in. And again, about an hour ago it started locking by itself and sending weird messages to people i was texting. Does anyone have answers for the things occuring to my BlackBerry? If you do it would be much appreciated!!
04-25-2013 04:00 PM
Hi and Welcome to the Community!
First question...any chance at all that your BB got wet? Your symptoms could be caused by this...if so, then
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases in Safe Mode, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, you will need to consider more drastic measures -- WIPE, OS Reload, BBSAK Wipe/Reload, "Bare Bones" OS install procedure, etc. Given how this is going, I hope you are already practicing good backup procedures -- if you need them, you can find a link in my auto-sig on this post.
Good luck and let us know!