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New Contributor
Posts: 5
Registered: ‎10-12-2010
My Device: BlackBerry Cruve 8520
My Carrier: T-Mobile

BlackBerry Curve 8520 keeps restarting?!

I've had my Curve since February and I have been having problems recently with it restarting randomly, sometimes up to four times a day. I'm very unsatisfied with this because it KILLS my battery. Also, my friend has the same phone but in white and she got a message to update her software a couple weeks ago and I still haven't gotten it?

D:

Prease help me? :[

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Curve 8520 keeps restarting?!

What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.4.x.xxx"  What is yours?

 

Also, did you move a Media Card from an older BlackBerry to this device?

 

What third party applications do you have installed?

Please list them here... look at Options > Advanced > Applications.

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New Contributor
Posts: 5
Registered: ‎10-12-2010
My Device: BlackBerry Cruve 8520
My Carrier: T-Mobile

Re: BlackBerry Curve 8520 keeps restarting?!

I have OS v4.6.1.259 (Platform 4.2.0.116).
I know that the software I have is not the newest because my friend's SMS format is in instant messaging.
This is my first BlackBerry and it came with a brand new micro SD card.
I have FaceBook and Dictionary.com installed on my apps.
Guru II
Posts: 21,735
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BlackBerry Curve 8520 keeps restarting?!

Follow the instructions (exactly) in the first post of this thread to update your device.  It might just fix the random reboots but no promises there.

 

http://www.blackberryforums.com/general-8500-series-discussion-gemini/227461-os-8520-5-0-0-1168-5-0-...


--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Curve 8520 keeps restarting?!

 


maryeatsbugz wrote:
I have OS v4.6.1.259 (Platform 4.2.0.116).

Upgrade per John's post above.

 

Use Desktop Manager to backup your device first.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Guru II
Posts: 21,735
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BlackBerry Curve 8520 keeps restarting?!

The process makes a backup automatically but using dm to make a backup doesn't hurt. Don't do the upgrade with dm, though.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 5
Registered: ‎10-12-2010
My Device: BlackBerry Cruve 8520
My Carrier: T-Mobile

Re: BlackBerry Curve 8520 keeps restarting?!

This is the new software, correct?

I'm downloading it, but am a wee bit clutched because it says Singapore?

Guru II
Posts: 21,735
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BlackBerry Curve 8520 keeps restarting?!

Yes, however its one revision behind as the latest available (5.0.0.822) has some issues and has been pulled by RIM and some carriers.

The fact that its from Singapore is irrelevant. It will load as it should for the brand of device you're using. Just follow those instructions.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 5
Registered: ‎10-12-2010
My Device: BlackBerry Cruve 8520
My Carrier: T-Mobile

Re: BlackBerry Curve 8520 keeps restarting?!

Thank you so much, I'll tell you how it goes!

New Contributor
Posts: 5
Registered: ‎10-12-2010
My Device: BlackBerry Cruve 8520
My Carrier: T-Mobile

Re: BlackBerry Curve 8520 keeps restarting?!

I'm sorry it took so long to respond, but it worked BEAUTIFULLY.

I no longer have it restarting and the software is pretty much flawless.

Thank you very much!