10-31-2009 08:43 AM
I just picked up BlackBerry Curve 8520 and I love it., but so far am unable to connect this via USB. Whever I connect using the USB cable with the Berry connected on the other end, my PC just restarts.
I tried connecting the same USB with some Pen drive or my iPod, it works fine for me.
I am new to this, so please tell me if there is specific configuration I need to do before or while connecting.
10-31-2009 11:39 AM
Hi and Welcome to the Forums!
Your PC reboots when you connect your BB? That's an odd one...nevertheless, here is the list of troubleshooting atricles...hopefully something will be useful:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!