06-04-2013 03:57 PM
Hello - I'm brand new to this Forum. I've had my Blackberry Curve 8900 since September of 2009 (original owner) and this is only my second problem with the phone. (My trackball gave out last July, but I had it fixed and it is good as new).
Anyway, I received an email this morning to update the password for my email account (Hotmail) and I updated via my settings on the phone. Then 10 minutes later my phone locked and asked for a password. I recently updated my Blackberry ID password and received a confirmation. Now when I enter this password into my phone to unlock it...I keep getting the message that it is "incorrect" and how many tries I have left out of 10 (it says information will be erased if one more wrong attempt). I already have done this 9 times and it keeps getting rejected. I only have one attempt left and I'm extremely frustrated. Isn't this password the same as the BlackBerry ID password? What else can I do? Help! Now all I can do is make call & receive calls. I'm unable to check email or text messages since phone is locked. Please help!
06-07-2013 02:48 PM
Welcome to the forums and sorry to hear about your issue.
Before you made any changes did you use a password to lock your device? If so then this would be the password you need to enter. Hope this helps. Let us know if we can help out in any other way.
06-07-2013 03:08 PM
Welcome to the BlackBerry® Support Community Forums.
To clarify is the BlackBerry asking for your BlackBerry ID and password or the device password? These are not the same, if it is requesting your BlackBerry ID password it would say 'Enter your BlackBerry ID and Password'