06-18-2014 03:11 PM
I was just casually using my phone until it just randomly went blank. Normally when this happens, it reboots but this time it isn't. The battery was yellow too which is odd. I've taken out my battery but its not turning on...I don't know whats going on...?
06-20-2014 01:39 AM
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!