Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-28-2013
My Device: Curve 9360
My Carrier: MTN

BlackBerry Curve 9360;:My KEYPAD stops working A MINUTE or so after every restart!

Hello. I've had my BlackBerry Curve 9360 for a bit over a year now. I've had some issues with it prior to now, but this has to be the most frustrating.

This has been going on for just over a week now. Everytime I switch on my phone, I'm able to operate it for just over a minute before the trackpad stops working. This is very unusual, w/o the 'loading icon' showing that it's 'hanging' after a long while it restarts itself.

PLEASE HELP. I'd love to know what could be cauing this and the solution, considering restoring the phone to factory settings, but I'm not sure if something less rash can be done to remedy it, or if that will even solve the problem I have. Please Help Me. Thanks

Hall of Famer III
Posts: 58,435
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BlackBerry Curve 9360;:My KEYPAD stops working A MINUTE or so after every restart!

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................