09-04-2013 01:31 AM
I took a device update - OS 7 and now I have NO BBM functionality. On selecting the icon I get a navy blue screen with only 'welcome to BlackBerry Messenger...no contacts no way to invite contacts etc. I can't even restore BBM from my backup files.
09-04-2013 08:54 AM
Welcome to BlackBerry Support Forums
From your device Homescreen > Go to Options > Device > BlackBerry ID > Are you login with same BlackBerry ID as before updating ?