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Reply
Visitor
Posts: 1
Registered: ‎09-04-2013
My Device: BlackBerry Curve 9360
My Carrier: Digicel

BlackBerry Curve 9360 - unable to use BBM after installing OS 7

I took a device update - OS 7 and now I have NO BBM functionality. On selecting the icon I get a navy blue screen with only 'welcome to BlackBerry Messenger...no contacts no way to invite contacts etc.  I can't even restore BBM from my backup files.

Frustrated!!!!!

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BlackBerry Curve 9360 - unable to use BBM after installing OS 7

Hello racqs101

 

Welcome to BlackBerry Support Forums

 

 

From your device Homescreen > Go to Options > Device > BlackBerry ID > Are you login with same BlackBerry ID as before updating ? 

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